1. The purchase and possession of an admission ticket (whether purchased online or at the entrance) constitutes your acceptance to these terms and conditions. 
2. Admission tickets are non-refundable and non-transferable
3. Admission is only with a valid ticket on the date selected and number / type of persons shown on purchased tickets. We have the right to refuse entry if you do not have a valid ticket. 
4. It is the responsibility of the ticket holder to check the ticket details are correct before arrival at Call of the Wild Zoo. 
5. Please ensure you have your e-tickets with the barcode ready on your phone when you arrive at the ticket desk or please have your tickets printed. It is your responsibility as the ticket owner to ensure you have this ready to avoid delays getting into the park.
6. Exit and re-entry to Call of the Wild Zoo will only be allowed on verification of a valid ticket. If in the event of failing to show your valid ticket, you may be refused re-entry.  
7. Admission tickets purchased online are only valid if purchased on our official website callofthewildzoo.co.uk 
8. Children under 2 years old are free entry with a paid accompanied adult. 
9. Children (2 – 15 years) must be supervised by a responsible adult aged 16+ years. Children must NOT be left unattended at any time at Call of the Wild Zoo.   
10. Call of the Wild Zoo reserves the right to refuse entry due to actual or suspected fraudulent activity in the purchase or use of admission tickets. 
11. Call of the Wild Zoo has the right to ask visitors to leave the site at any time during their visit due to behaviour deemed inappropriate and in these circumstances no refund will be given.
12. We have the right to refuse anyone under the influence of alcohol.
13. Call of the Wild Zoo is unable to accept liability for personal damages, losses or injuries sustained at the park – including, but not limited to, damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or the actions of other patrons. 
14. No glass bottles or alcohol may be brought onto the site.
15. No dogs (except guide dogs) or pets of any kind are allowed on site or to be left in cars in the car park at any time. 
16. If guide dogs are onsite, they are not allowed in any animal walk-in areas such as the Lemur walk-through, Australia Paddock, goat village or tropical house. 
17. Smoking and vapes are not permitted anywhere within the park. Smoking is only permitted in the designated space in the car park area. 
18. Personal data is only used by Call of the Wild Zoo. Data is not passed onto third party companies. 
19. Should we need to cancel a date due to circumstances beyond our control, we will endeavour to move the booking to another convenient date. 

 Tickets for visitors with disability and their Carer:

• Visitors with disability who have purchased a day ticket are permitted to bring one carer to enter with them free of charge during a visit. Any additional carers will need to pay an admission fee.
• Carers must bring supporting documents to gain free entry such as a DLA/PIP letter or access card. Failure to do so, may result in the carer having to pay admission.
• Carers are admitted to support the guest named on the ticket with their visit. A carer may not use a guest with disabilities ticket without the guest being present.

Tickets for Childminders & the children in their care:

Childminder Membership allows registered childminders free admission to the zoo with up to six children aged 0 – 11.

Childminders passes are not transferable and belong to the registered named childminder.

The pass cannot be used without the presence of the registered childminder and cannot be passed to anyone else.

Membership is valid for entry, including weekends and school holidays.

Any extra children must pay our normal admission charge regardless of their age.

You cannot use the pass for your own family when you are not working.

Childminder Call of the Wild Zoo Membership (childminder + any 3 children) £120 * Childminder Call of the Wild Zoo Membership (childminder + any 6 children) £150 *

  * Must be used by the named childminder + any 3/6 children for one year.

 Please bring NCMA card and identification.

We will need to see your Ofsted number and see that payment has been made before we can issue the card.

Each time you visit the zoo you will need to bring and show your Ofsted registered childminder ID.

The Pass is for registered childminders only.

It is not transferable to another named person or to other organisations.

Call of the Wild Zoo will have the right to ask for ID if necessary.

The membership may not be used by staff members or clients for private visits with their families or friends.

Children are not named or specified on the pass and the childminder may bring any child in their care. The Max number of children allowed is 6 per visit.

The membership cannot be used to cover an organisations family outing; the membership only covers the organisations members and accompanying staff.

Any parents, grandparents and siblings accompanying them on the visit as a day out would need to pay admission.

The membership can be used every day that we are open, with no restrictions at weekends or during school holidays.

 In school holidays, we advise for you to prebook your visits to the park at least 24 hours in advance of your visit.

You can do this by emailing info@callofthewildzoo.co.uk (on health and safety grounds it is important for us to know of any groups in the park in case of an emergency.)

To book your visits, please advise us of the following, organisation name, membership number and proposed date. Number of children attending, name and contact details of lead person attending on the day, any specific requirements on the day.

Childminder memberships are limited to up to six children (regardless of age) per registered paying childminder and childminders can be accompanied by up to one assistant where applicable (details will need to be provided at time of registration.)

If more children will be visiting with an accompanying assistant, an additional membership will need to be purchased, or relevant additional day entry fees will be incurred.

Call of the Wild Zoo decision on your eligibility for the membership scheme will be final

You must let us know of any material changes to or within your organisation, including changes of any nominated assistants or personal details

 Supporting documents must be supplied at arrival before collecting your membership card.

Your pass will activate once payment has been made.

Opening times are subject to change without notice and no refunds are given should Call of the Wild Zoo have to close due to circumstances beyond its control.

All passes remain the property of Call of the Wild Zoo and can be withdrawn if misused

A lost membership card will incur a reissue card fee.

Extra charges may apply for seasonal special events.

Childminder members may receive notification of early bird discounts for special events

Childminder passes cannot be used for school/group visits.

10% discount within food and retail outlets, not to be used in conjunction with any other offer, membership card to be shown to Guest Experience team members at time of purchase to receive discount.

Access to monkey Madness soft play area